Chapter 5: Operations management
All businesses produce something. Manufacturing businesses produce goods such as furniture, clothing or clocks. Other businesses provide services such as hairdressing, dental care or cleaning. However, both these types of business involve production - bringing together the resources needed to provide the good or service. This chapter introduces you to the production process and looks at how it can be done efficiently using as few resources as possible. Finally we will look at the issue of quality and consider how businesses can produce goods and services that satisfy their customers.
By the end of this chapter you should know:
> The methods of production that a business can use
> How production can be carried out efficiently
> The quality issues involved in production